Most of our products ship from our shop in Shady Cove, Oregon. We ship in the domestic United States and worldwide. We ship most items via USPS Parcel Post or Priority Mail. Packages weighing 13 ounces and less ship first class mail. Our mattresses ship via UPS ground for calculated cost.
We never charge additional fees for handling.
International customers: rates vary widely and we do our best to calculate weights and dimensions of our finished products as accurately as possible. At times there may be a discrepancy in what our website calculates and what it actually costs to get your order to you; therefore we may have to charge additional shipping via PayPal invoice before we can send your order out. Customers are also responsible for paying duty and taxes on items purchased from us.
KellyGreen Organics has worked very hard to maintain the Green America Green Business Pledge. We recycle and reuse materials to be used as packaging and for shipping. These materials can be and are not limited to: cardboard boxes, the heavy gauge plastic our wool batting arrives in, brown paper and trimmings from our industrial serger.
Most bedding is not returnable due to health considerations; we guarantee to ship you BRAND NEW, unused bedding. If you have a concern, please call us within three days within receiving your item; we will work it out with you. Our phone is 541-201-0808. Please do not attempt a return without first contacting us.
All sales are final on custom items.
Returns we do accept are subject to a 20% restocking fee.
Call us any time with questions or concerns from 8:00 to 5:00 PST, 541-201-0808.
ADDITIONAL NOTES: Please be very careful opening your package from us. Using sharp blades can damage your beautifully hand made item!